Privacy Policy & SMS Terms
Last updated: July 8, 2026
Everydesk provides an automated telephone answering service for veterinary clinics, medical spas, and dental practices (“Everydesk,” “we,” “us”). This page explains, in plain language, what information we handle when we answer a call on a practice's behalf, how we use it, and how our text-message (SMS) program works. If anything here is unclear, email us at artisanalaa@gmail.com.
SMS / Text Messaging Program
When you call a practice that uses Everydesk, our assistant may offer to send you a text message. This is what that program is and how to control it.
What messages we send. If you ask us to during a call, we send transactional text messages related to your request, such as: a confirmation that we received your message; a link to hold or self-book an appointment; the tentative appointment time a practice is holding for you; a link or number you can use to send a photo the practice asked for; and follow-ups you specifically requested during the call. We do not send marketing or promotional texts.
How you consent. You provide consent to receive these texts either verbally, during your phone call with the Everydesk assistant (for example, when you answer “yes” to “Would you like me to text you the booking link?”), or by submitting your phone number through a web form where the consent language is shown. We only text the number you give us, for the purpose you asked about.
Message frequency. Message frequency varies and depends on your interaction with the practice — most requests result in only one or two messages.
Cost. Message and data rates may apply, according to your mobile carrier plan.
Opting out and help. You can cancel at any time by replying STOP to any message; you will receive one final confirmation and we will send no further texts. Reply HELP for help, or contact us at artisanalaa@gmail.com. Carriers are not liable for delayed or undelivered messages.
We never sell your information. We do not sell, rent, or share your phone number or your consent with any third party for their own marketing. Your mobile information is used only to deliver the messages you asked for and is not shared with third parties for marketing purposes.
Information we handle
Because Everydesk answers the phone for a practice, most of what we handle is information you provide during a call, or that is created by the call itself:
- Call content. An audio recording of the call and a written transcript. We disclose at the start of every call that it may be recorded.
- Contact details. Your name and callback phone number, and — only if you volunteer them — an email address.
- Reason for calling. A short description, in your own words, of why you called and what you'd like the practice to do, plus any preferred days or times.
- Optional details. Items you choose to share, such as whether you're a new or existing client, the service you're interested in, or (only if you offer it) insurance or date-of-birth information. These are always optional; “skip” is a valid answer.
- Call metadata. The number you called from, and the date, time, and length of the call.
Everydesk's assistant does not diagnose, give medical or veterinary advice, or confirm appointments. It captures your request so the practice's team can follow up when they reopen.
How we use it
- To answer the call, understand your request, and triage genuine emergencies to the appropriate emergency resource.
- To create the callback request, tentative appointment hold, or booking link you asked for.
- To deliver the report of overnight calls to the practice you contacted, so their staff can follow up.
- To send the text messages described above, when you ask us to.
- To operate, secure, debug, and improve the service.
How information is shared
The practice you called receives your call details so its staff can follow up — that is the whole point of the service. Beyond that, we share information only with the technology vendors that operate the service on our behalf (“service providers”), under contracts that require them to protect it and use it only to provide their service to us. These include our telephony and voice-AI providers, our text-message provider, and our cloud hosting and infrastructure providers.
We do not sell your personal information, and we do not share your phone number or consent with third parties for marketing. We may disclose information if required by law or to protect the safety of a person.
How long we keep it
We keep call recordings, transcripts, and request details for as long as needed to deliver the service to the practice and for a reasonable period afterward for record-keeping, then delete or de-identify them. A practice may ask us to delete records associated with it, subject to any legal retention obligations.
Your choices
- Reply STOP to end text messages at any time (see the SMS section above).
- You may decline to give any optional information during a call.
- To request access to, correction of, or deletion of information we hold about you, email artisanalaa@gmail.com. Because we handle information on behalf of the practice you called, we may direct or coordinate your request with that practice.
Security
We use reasonable technical and organizational safeguards — including encryption in transit and access controls — to protect the information we handle. No system is perfectly secure, but we work to limit what we collect and who can access it.
Children
Everydesk is a service for businesses and their adult callers. It is not directed to children, and we do not knowingly collect information from children. A parent or guardian may, of course, call about a child's care.
Changes to this policy
We may update this policy as the service grows. When we do, we'll change the “Last updated” date above and post the new version here.
Contact us
Questions about this policy or your information? Email artisanalaa@gmail.com.